Watch: Webinar - How to Communicate in a Crisis

On March 24 we hosted a webinar on how small charities can communicate effectively in a crisis. Hosted by Lydia Rye and digital campaigns and communications specialist Katherine Sladden.

Lloyds Bank Foundation Influencing Officer Lydia Rye

We know that Covid-19 will present a number of challenges to the charities we support and in response to this, we organised a How to Communicate in a Crisis webinar. 

The webinar was hosted by Lydia Rye, Influencing Officer at Lloyds Bank Foundation and Katherine Sladden, a digital campaigns and communications specialist. Lydia and Katherine were both involved in the community response to the Grenfell Fire, including supporting survivors in the immediate aftermath and through longer-term support. The webinar focused on what to consider when responding to crisis and gave attendees the chance to ask questions to Lydia and Katherine. They also shared their reflections and learnings for small charities and community groups when communicating in a crisis across three areas:

  1. Communicating within your organisation – key tips and tools for managing staff, volunteer and service user communications when face-to-face time is limited or not possible.
  2. Communicating with decision-makers – how to engage with local/sector networks and ensure that the groups you are supporting and your needs as charities are articulated, and feed into the Covid-19 response.
  3. Communicating with funders and supporters – how to ask for and get the support you need as the crisis develops.

This will likely be the first of several webinars focused on supporting small charities in response to Covid-19. If there are other topics you would want us to cover please let us know by emailing

Download the presentation

Watch: How to Communicate in a Crisis: Part One

Watch our webinar series in response to COVID-19

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