COVID-19 - a note for our Enhance Partners

"These computers are going to make such a big difference in how we work. We have faced many challenges due to COVID-19; one major organisational challenge has been around technology. Our staff, and many of our volunteers, need to be able to remotely access our shared drive and client database. In addition, we urgently need more computers in our centre. It is amazing for us to have this new equipment at this point in time. Your support will help us to increase our efficiency and provide the best possible support to our clients."

Saeed, Office Manager from Asylum Welcome

We know that COVID-19 will present challenges to the charities we partner with. We want to make sure we support them in any way we can during this difficult period so that they can continue their vital work without additional barriers.


Our overriding principle is that we should be sensitive to the needs of the charity and they are best placed to determine what support they need and how they wish to receive it.  


As the situation and government advice is changing regularly, we will monitor our guidance below and update accordingly.


Our advice is that visits to charities are classed as non-essential travel, and therefore meetings/support should not continue on a face-to-face basis.


If the support can be delivered remotely and the charity has the capacity to engage, we are happy with this as an alternative, but we know this will depend on the nature of the support. If your work would involve multiple people engaging in group workshop activities, for example, it should be postponed. On the other hand, one to one support could be delivered through Skype. 


We would encourage Enhance partners to be creative in their delivery of support – the Foundation itself makes use of Zoom, Webinars and software such as TinyTake in order to engage grantees in a way which works for them.  



We will be continuing to commission development support requested by charities. However, we understand that, unless the support can be provided on a remote basis, the start date of this may be some time ahead. We are taking this approach to give our Enhance Partners reassurance of business down the line, and so that any delay is minimised as the agreement will already be in place.


We will be sharing with charities ways in which our Enhance support may be able to be provided on an urgent basis to help them with specific issues relating to this emergency.




  1. A charity has cancelled an Enhance visit- will we cover the costs incurred by the Enhance partner?


If you have incurred significant out of pocket expenses (such as travel or accommodation) then we will cover these. We do not pay consultants for the lost time when a charity cancels the visit. We will remind charities that they need to give consultants as much notice as possible if they are cancelling visits as they will result in a loss of earnings.



  1. I’m partway through delivering development support to a charity, which has now been paused. Can you pay me for the work I’ve undertaken to date?


Please talk to your contact at the Foundation to discuss this.   We may ask you to provide an update on the support provided to date, together with an invoice.


  1. I can continue to support the charity remotely. However, the needs of the charity have changed. Can I vary the support to be provided?


Please talk to the Foundation Manager to discuss. We will aim to be as supportive as possible to meet the needs of the charity


  1. I believe I can support the charity remotely, but the charity don’t want this, what can I do?


The charity is in the driving seat in this relationship, so we ask you to respond to their needs as they see fit.


If you have any more questions not answered by this guidance, please contact your Foundation relationship manager.


  1. I’d like to deliver support to charities remotely but this is new to me, can you offer any advice?


Our Enhance partner FSI has offered to share advice and learning with other Enhance Providers on digital delivery if this is new to you.  If so please email them directly at


This guidance is current on 18 March 2020.